Online doctor · South Africa
Online doctor consultations,
curated with compassion.
Twenty unhurried minutes with Dr Eltanin James, an HPCSA-registered GP. Video consultations from anywhere in South Africa, with prescriptions, sick notes, and referrals where clinically appropriate. R300, one honest price, no medical aid required.
What we treat
Common reasons people book.
Online consultations work for a wide range of non-emergency conditions. If you're unsure, book a slot. Dr James will tell you up front.
- Cold & flu
- Skin conditions
- UTIs
- Bad cough
- Upset stomach
- Script refills
- Sick notes
- Mental health
- Chronic disease management
- Specialist referrals
- Medical advice
- Preventative care
Why Medicus
Quality healthcare, accessible to South Africans.
South Africa's health system is under strain. Public clinics are stretched thin and private health care is priced out of reach for many. Medicus is built to sit in the middle: thorough, unhurried consultations with a registered GP, at a price that's honest and a format that fits around your day.
You choose a time. You see Dr James via video consultation for a full twenty minutes. You walk away with what a comprehensive GP visit would provide: a prescription, a sick note, a referral to a specialist, or simply a plan.
Is Medicus for you?
Online consultations can be used for a variety of conditions: colds and flu, skin conditions, a bad cough, an upset stomach, UTIs, chronic disease management, mental health issues, script refills, sick notes and ultimately an expert opinion for your medical concerns.
Medicus is not the place to turn to if you're experiencing chest pain, difficulty breathing, bleeding, loss of consciousness, seizures, head injuries or severe injuries such as car accidents. If this sounds like what you're experiencing, please visit your nearest emergency room.
“My goal at every consultation is simple: to make sure you feel seen and heard.”
ACLS · PALS · ATLS
DipPEC 2026
After working in emergency rooms in multiple provinces across South Africa, it became clear to me that healthcare is not equally accessible to all throughout our country. Medicus is my attempt to change that: a thorough twenty-minute consultation, from the comfort of your home, at a time you choose, on your terms.
I'm an HPCSA-registered doctor and practise in accordance with South African telemedicine guidelines. My goal at every consultation is simple: to make sure you feel seen and heard. Your health, on your terms.
After focusing my career on emergency medicine, I found that on too many occasions I was seeing gravely ill patients, who were suffering from conditions that could've been treated simply, at home, if they'd had access to healthcare sooner. As a result, my passion has shifted to primary care, with an emphasis on preventative medicine.
The process
Four unhurried steps.
Choose a time
- 01 · Choose a time
Pick from available slots.
Weekdays and Saturdays. Booking takes a minute, with no account needed.
- 02 · Pay R300
Secure payment via PayFast.
Credit card, debit card, instant EFT or SnapScan. Payment confirms your slot.
- 03 · Meet Dr James
Join the call from your browser.
A reminder with your video link and access PIN arrives ahead of time. Join the video consultation using your phone, tablet or computer.
- 04 · Receive your documents
Script, sick note or referral, by email.
Anything clinically appropriate is emailed to you shortly after your consultation, ready to use.
One price. No surprises.
Honest, by design.
A single flat fee, regardless of outcome. No hidden extras for prescriptions, sick notes, or referrals.
- ✓20 minutes with Dr Eltanin James
- ✓Prescription, if clinically appropriate
- ✓Sick note, if warranted
- ✓Referral letter, if needed
- ✓Follow-up consultations available
20 minutes, via video
Time enough for a thorough conversation, not just a script.
Dr Eltanin James
HPCSA-registered general practitioner, MP1006886.
Prescription, if clinically appropriate
Electronic, emailed directly. Dispensable at any SA pharmacy.
Sick note, if warranted
Issued after your consultation, where clinically warranted.
Referral letter, if needed
To specialists or for further investigation, when needed.
How your care is handled
Personal care, through protected platforms.
A registered GP.
Dr James is a registered general practitioner, HPCSA compliant, practising in accordance with South African telemedicine guidelines.
Your details, looked after.
Your personal information is handled in line with POPIA. Medical records are kept securely in the EU, and we only collect what's needed to care for you.
Private video, not recorded.
Consultations happen on a secure, encrypted video link. Nothing is recorded. Only you and Dr James are in the room.
Clear and on the record.
Before each consultation you'll see a short consent form. A record of what you agreed to is kept alongside your booking, for your protection and ours.
Questions
Things people ask.
Who is Medicus for?+
Anyone in South Africa who wants to see a general practitioner from home, on their own schedule, without queuing at a clinic or paying a premium for medical-aid-billed care. Patients book Medicus for everyday illness, repeat prescriptions for stable conditions, sick notes, referrals, travel advice, and general medical questions.
What can Dr James help with?+
Common acute issues (cold, flu, throat, ear, urinary, skin), repeat prescriptions for stable chronic conditions, sick notes for work or study, referrals to specialists or for investigations, contraception and women's health, men's health, mental health check-ins, travel advice, and general medical questions. If a condition needs hands-on examination or urgent in-person care, Dr James will tell you and refer you appropriately.
How quickly can I see a doctor?+
Same-week appointments are usually available. Open the booking page to see live slots; pick a time that suits you and pay R300 to confirm. Your confirmation and secure video link are emailed immediately.
Do I need to download anything?+
No. The consultation runs in your web browser on any device, phone, tablet, or computer. Click the link in your confirmation email at your appointment time and the video call opens directly in the browser.
Can Dr James prescribe medication?+
Yes, where clinically appropriate. An electronic prescription is issued through EMGuidance and emailed to you after the consultation. You can take it to any pharmacy in South Africa to be dispensed.
Can I get a sick note?+
Yes, where warranted. The sick note is issued in line with HPCSA guidance and emailed to you shortly after your consultation. Most South African employers accept it without question.
Is this for emergencies?+
No. Medicus is not for medical emergencies. If you feel your symptoms warrant urgent care, call 10177 for an ambulance or visit your nearest emergency room.
Do I need medical aid?+
No. Medicus is a direct-pay service at R300 per consultation, paid up-front. No medical aid required, which keeps care accessible whether you have a scheme or not. You can claim the consultation back from your medical aid savings account in many cases; we email you a receipt.
What payment methods do you accept?+
Credit card, debit card, instant EFT, and SnapScan, all via PayFast, South Africa's trusted payment gateway. Your card details never touch Medicus servers.
Is telehealth legal in South Africa?+
Yes. The Health Professions Council of South Africa (HPCSA) publishes guidelines that permit registered practitioners to conduct telemedicine consultations. Dr James is HPCSA-registered (MP1006886) and practises in accordance with those guidelines.
How is my data protected?+
Your personal information is handled in accordance with POPIA. Video calls are encrypted and not recorded, medical records are stored securely in the EU, and we only collect what's necessary to provide your care. Full detail is on the Privacy page.
Can I reschedule or cancel?+
Yes. Reply to your confirmation email any time before your appointment and we'll move you to another slot. Refund policy is on the Terms page.